Real Business cases
Mr “B” owns and runs a laundry service “L laundry services”. His business is five years old and currently, consists of three outlets. He has concerns with 3 major issues
- Sales level in one of the outlets.
- Expansion.
- Funds.
Strategic analysis revealed some key insights and he received recommendations as follows:
- Customer segmentation analysis revealed how to tune service provided to be better received by the people in affected areas. This lead to increased sales in the affected outlet. Also revealed tips to increase sales in other outlets as well as considerations for locations of new outlets.
- Operational strategic analysis revealed how he could use a spoke and hub process flow to reduce his operating costs by as high as 50%, thus making his services much more competitive in the market. It also revealed how the use of a color visual management system (Kanban) can increase efficiency and reduce the possibility of customer clothing mix-ups. This has led to shorter turnaround time and fewer mix-ups.
- Scalability analysis revealed how to standardize operations whilst inputting quality control processes to ensure uniform service levels. This has produced a blueprint which allows expansion by opening multiple new outlets whilst still maintaining good consistent operations at a reduced cost. These kind of scalability considerations are also a key element that concerns most possible investors.
- Funding analysis revealed multiple possible sources of funds. Identifying the requirements for each as well as ranking how much of a fit the investors are to this particular kind of business.
Please note the basic “free” service is not as detailed as this, however, you will be given enough tips to help you find the insights you require.